Are you a Fighter or Flighter? How to have a Crucial Conversation

Have you ever avoided a conversation that you NEEDED to have but ran from it because you know it was going to be difficult? Have you ever argued with your spouse over something that was was really no big deal, but it turned into World War III?  Do you get defensive easily?  All these questions and more are addressed in this week's interview. We discus how to have a Crucial Conversation.  I highly recommend this book.  It's a must read for anyone who works in a business, is in a family, attends a church or is breathing (I'm pretty sure that includes everyone).

Also, you can download the book summary that my good friend Pam Turner (aka "The Paminator") put together by following this link... crucial-conversations-study (hope you enjoy all these resources!).